Imagine how hard it would be to organize dinner with friends if those friends struggled to understand the details you provided. Did you mean twenty potatoes or two? Are you allergic to fish but eat peanuts, or allergic to peanuts but eat fish?
Little misunderstandings like these could seem trivial, but the small oversights add up. While there are ways for individuals to improve their English comprehension independently, it is often an outsourced professional intervention that will procure the best results. With research showing that effective communications in companies contributed to 47% higher total shareholder returns over five years, there’s no greater incentive to start closing the skills gap.
Invest and grow
Clearly, using a professional service to achieve better communication is an incredibly worthwhile investment. In some cases, 93% of employees said their English at work was improved by an external e-learning provider. At the same company, 84% were able to better understand emails and documents with 60% reporting improvement in all aspects of communications, leading to greater confidence.
Know your workforce
A 2016 report from the UK Government found evidence that some local and international employers were unwittingly contributing to lower productivity and profitability through a lack of information on employees’ basic skills. Knowing where the gaps are and how to close them is key. Identifying issues and helping employees to develop professionally makes communications clearer and easier. As a direct result, productivity increases, tasks are completed and targets are met much more quickly.
Good communications are an essential building block in a positive development, but what would happen if low English comprehension caused a breakdown? Firstly, morale would be lower as simple tasks take longer to process. Important business relationships would be compromised through misunderstanding and clients would become frustrated that they are not being listened to or understood. Secondly, service will suffer. Whether a vocational taskforce or office location, poor communications could be the difference between closing a great deal and arriving at the wrong address.
Support and improve
For businesses, there is ample evidence that productivity is increased when communications are clear and concise. With constant streams of communication facilitated by new technology, the need to fully comprehend information is as crucial as ever. Handling English improvement internally, however, could be a drain on resources.
Leveling the playing field for your employees is essential for growth. It couldn’t be simpler to supplement your staff experience with essential skills support – and the payoff is immediate! For a confident and productive business, it is important to be involved in developing employees from the ground up. English skill development makes employees happier, more confident and more productive and (surprise!) that’s exactly what will help reach and surpass those all-important goals.